About Us

Richard & Ann-Catherine
Desktop microphone

The Offloaded Podcast

Open to everyone and accessible at any time, the podcast is co-hosted by Richard Taylor and Ann-Catherine Jones. It focuses on our industry’s continued journey into a new era, as told by the individuals who are making it happen.

Where it all started…

The Travel Community Hub was established in 2020 when the travel industry entered a period of significant change. Richard Taylor began interviewing some of his industry contacts to discuss what was happening.

350 online events and 60,000 views later, they had become a source of knowledge, comfort and continued connection for a great many people.

The webinars morphed into Offloaded, an industry podcast. Richard invited the charismatic and respected Ann-Catherine Jones to become a co-host and bring her unique take as a luxury travel advisor. Launched in early 2023, by the end of Season Two the podcast had racked up more than 10,000 downloads.

In the spirit of the early webinars and the online ‘Travel Community Pub’ that Richard ran each and every Friday during the pandemic, Offloaded is a welcoming place for all across the Australian industry….whether new, old, something in between or indeed viewing from the outside looking in. Richard and AC interview an eclectic mix of the industry’s characters and leaders to discuss a fascinating and ever-changing industry.

If you’d like to support Offloaded, subscribe on any podcast platorm and we’d also love you to follow us on social media.

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Meet our founder

Hi, I’m Richard Taylor

Richard is not only the Founder of TCH but a dedicated and committed member of the travel industry. He is known as a travel industry connector, webinar and podcast host, MC and community builder, working as Director of Membership & Industry Affairs for the Australian Travel Industry of Australia (ATIA).

He is also a very proud committee member of the Travel Industry Mentor Experience (TIME), a not-for-profit company that helps aspiring leaders of the Travel and Tourism industries accelerate their careers through mentoring.

A Heartfelt Thank You

Over the last few years, Richard has been delighted to be recognised for his efforts, including being a finalist in the National Travel Industry Awards of 2022, and a Travel Daily Editor’s Choice Award. All this was made possible by the numerous guests who have appeared on The Offloaded Podcast, offering their expertise and advice to others.

Thank you to each of them, as well as each of you who has helped make TCH the welcoming and insightful community it is today.

I am far from the only person that loves our industry and its people, and I would like to publicly thank each and every person who has offered support. If you haven’t joined us yet, know that everyone is welcome.

Richard Taylor

Founder of TCH

Stay Connected

Want to be the first to hear about future offerings, engagements, and incentives? Sign up to the newsletter and keep up to date with the Travel Community Hub.

Listen to the Podcast

Catch up on the latest episode of the Offloaded podcast, or binge previous episodes by clicking below.

James Kavanagh, Flight Centre Travel Group’s Global CEO of Leisure.
The final episode of Series 2 broke the mould before we change things up again for Series 3 that’s coming in September. Erina Pindar, COO and Managing Partner of SmartFlyer, became our first international guest, our first live in-person podcast held at a luxury hotel, and the first guest who hijacked our Offloaded section with an Offload of her very own.