Andrew Young is the General Manager Sales for TTC Tour Brands Oceania, and the only person we know that performs a demanding travel industry role while living and helping out as the only son on a working farm. That topic is worthy of a podcast all by itself, but the reason for asking Andy to join us on this occasion was to talk about travel industry sales.
We were also joined by Karen Macmillan, Director Australia, New Zealand & South Pacific for Hong Kong Tourism Board.
A sales ‘nerd’, as he puts it himself, Andy tells us how ‘consultative selling’ has taken over as the method to educate agents to promote and explain diverse touring options to their clientele.
A changed industry landscape of less agents and advisors in visible locations around Australia presents a challenge for their suppliers, who must promote to consumers and also educate agents on the potential demand in their local area.
It’s a fascinating discussion and we welcome your feedback on the points raised.
Also, for the first and possibly only time, we take an industry person OFF notice.
Our series sponsor is Numinous Luxury Travel Representation.
And we’re proud to partner with Hong Kong Tourism Board to raise awareness of the magic of Hong Kong.
If you want to get in touch with our guests or us, please click on their name below:
Offloaded is a Travel Community Hub production.
